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Flow Chart on New Service Connection (NSC) Application

Step 1:

Inquire at the Customer Service/Complaint Desk the requirements for application and schedule for the attendance of NSC Orientation.

Step 2:

Attend Orientation Seminar
(Orientation Schedule is every 1st and 3rd Saturday of the month 8:00 a.m. at BAWAD office).

Step 3:

Fill-up and submit the Service Application Form C-1 together with other requirements needed to the Customer Service/Complaint Desk for verification.

Step 4:

Plumber will do the investigation, inspection, and verification of the area to be installed and do estimates for additional materials needed.

Step 5:

Fill-up and sign the Water Service Contract and have it signed by the Division Manager and General Manager. Afterward, have the Service Contract notarized.

Step 6:

Submit the notarized Service Contract together with the other documents to the Customer Service/Complaint Desk and pay installation fee and other applicable charges at the Teller.

Step 7:

Present your Official Receipt to the Customer Service/Complaint Desk and sign logbook for your service request.

Step 8:

Wait for 1 - 3 days for the water service installation.

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