Flow Chart on Request for Voluntary Disconnection
Go to the Customer Service/Complaint Desk, verify the status of the Service connection and inquire on requirements
Comply and Submit requirement/s to the Customer Service/Complaint Desk and receive assessment for corresponding fees.
If the requestor is the Account Holder:
-Please present a valid ID
If the requestor is not the Account Holder:
-Please submit an authorization letter duly accomplished by the account holder
-Photocopy of the account holder's valid ID and the authorized representative
Wait for the last reading by the plumber to generate the last bill.
Pay or settle corresponding dues and balances to the Teller. There should be no outstanding balance on the account before the request be approved or granted.
Go Back to the Customer Service/Complaint Desk and present Official Receipt and sign logbook for your service request.
Disconnection of your water service connection will be made on the scheduled date.