Flow Chart on Request for Voluntary Disconnection

​

• C5 - Request form - Re-installation & Voluntary Disconnection

​

Step 1:

Go to the Customer Service/Complaint Desk, verify the status of the Service connection and inquire on requirements

​

Step 2:

Comply and Submit requirement/s to the Customer Service/Complaint Desk and receive assessment for corresponding fees.

If the requestor is the Account Holder:
      -Please present a valid ID

If the requestor is not the Account Holder:
     -Please submit an authorization letter duly accomplished by the account holder
     -Photocopy of the account holder's valid ID and the authorized representative

​

Step 3:

Wait for the last reading by the plumber to generate the last bill.

​

Step 4:

Pay or settle corresponding dues and balances to the Teller. There should be no outstanding balance on the account before the request be approved or granted.

​

Step 5:

Go Back to the Customer Service/Complaint Desk and present Official Receipt and sign logbook for your service request.

​

Step 6:

Disconnection of your water service connection will be made on the scheduled date.