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Flow Chart on Request for Re-Installation

Step 1:

Go to the Customer Service/Complaint Desk, verify the status of the Service connection and inquire on requirements.

Step 2:

Comply and Submit requirement/s to the Customer Service/Complaint Desk and receive assessment of correspoding fees.

Accounts disconnected for more than two (2) years should attend the Orientation Seminar before the Re-installation request be approved/granted.

(Orientation Schedule is every 1st and 3rd Saturday of the month 8:00 a.m. at BAWAD office).

If the requestor is the Account Holder:
     -Please present a valid ID

If the requestor is not the Account Holder:
     -Please submit an authorization letter duly accomplished by the account holder
     -Photocopy of the account holder's valid ID and authorized representative

Step 3:

Pay Corresponding dues and re-installation fees to the Teller.

Step 4:

Go back to the Customer Service/Complaint Desk and present Official Receipt.

Step 5:

Sign logbook for your service request and re-installing schedule at the Customer Service/Complaint Desk.

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